In one single October 2010 email, Blake Rubin told a supervisor that Platinum Trust Card needed to be renamed, and invited suggestions.
24 hours later, that exact same manager delivered Blake Rubin an email with all the topic line “new mission statement + company name” that volunteered both “Platinum Scam Card” and a slogan that is racially derogatory.
Blake Rubin’s response: “Haha. I love it.”
That same supervisor delivered a January 2011 email to Blake Rubin, outlining their income objectives for the 12 months and mentioning having invested time on client telephone calls. “These customers are soooooo stupid,” he told Rubin. With all the right scripts, he included, “we’re able to sell them ANYTHING.”
Detectives discovered scripts advising workers exactly how to cope with skeptical clients – including those conscious of other schemes by which “gold” or “platinum” cards are deceptively weighed against Visa, MasterCard, or American Express cards, but they are just usable for shopping from particular catalogs or web sites.
If a possible client asked perhaps the card was “a shopping or catalog card,” a rebuttal script suggested saying: “No Sir/Ma’m we do not cope with any catalogs we send a genuine synthetic bank card.”