Due to the outcomes of the COVID-19 situation, we recognize that some clients are involved about being in a position to make their utility re payments. Our Utility Customer Service Division is supplying customer care and payment options to help energy clients navigate these challenging times.
We recently applied some modifications to be sure our clientsвЂ™ resources aren’t interrupted. Please review the implemented changes, alternatives for making payments, simple tips to contact our staff and choices for asking for solution remotely. The information and knowledge contains solutions which are now available, but could additionally be useful in the years ahead.
We additionally included the telephone figures for all assistance that is local when you desire to talk about your bank account together with them.
To supply relief if you are maybe maybe not presently in a position to buy energy solutions, you will have a freeze that is temporary energy disconnects for non-payment of services until further notice.
Domestic Bill Payment Arrangements
Besides the freeze on energy disconnects, we ask that any consumer needing assistance having to pay their domestic bill to please phone 512.393.8383 to demand re re payment arrangements or re payment extensions.
Domestic Bill Late Costs
Belated costs for bills happen suspended for the remaining of 2020, until 31, 2020 december. A fee that is late waiver form isn’t any much much longer required.
In the event that you e mail us, we are able to help in organizing repayment plans that offer a longer duration period for energy repayments to be manufactured.