Satisfaction Guarantee / Refund Policy
If any Bauhaus 2 Your House customer is not completely satisfied with any one of our services and products, just contact is on paper for authorization and return the product to the warehouse within 10 business times from distribution. Refunds for Ready 2 Ship (In-stock) items are released store credit or trade only less the 30% Restocking Fee, shipping, and a $25 re-packaging charge, if product is came back at purchasers expense in its condition that is initial and original packaging within 10 days. Credits (apart from shop credits) is refunded via check.
Factory Direct (non-stock items or custom purchases) are not returnable. Returns should be pre-authorized by calling (888) 272-5331. Real cost of shipping product to you will never be credited or refunded. Store credit is valid for just one from date of issue year. Thereafter, unused credit is forfeited. Claims must certanly be in writing. Claims for faulty or items that are damaged be filed within 3 days of delivery. Please examine your items instantly upon delivery. Claims received after 3 days of distribution shall perhaps not and cannot be processed.
Please be mindful that fine furniture is highly susceptible to damage during transit. We take great care to pack deliveries therefore that they can show up properly, therefore make sure to wthhold the original packaging materials, initial receipt and all sorts of merchandise tags for just about any item which you want to return to us. You may need to provide packing that is supplementary if the exterior carton happens to be worn through the initial trip out to you. Upon arrival of returned products at the warehouses products is analyzed for merchantability.