That you have been wronged by a business entity with whom you have dealt, you may be wondering if the business broke the law and if you have the right to get your money back if you feel. With regards to these concerns, Ontario legislation called the customer Protection Act (CPA) spells out most if you don’t most of the liberties you have got being a customer and exactly what obligations a company has got to the general public.
It’s a good idea to find out whether your complaint falls under the Act before you officially file a complaint to a business or register a complaint with the Ministry of Government and Consumer Services.